Cancellation, Refund and Service Policy
We provide services, not physical products. This policy explains how cancellations, refunds and changes work for our marketing, content and campaign services.
What we provide
Desi Growth Media provides digital marketing services such as social media management, reels and content production, influencer and UGC campaigns, Meta advertising support, Google Business Profile management, websites and SEO. Much of this work starts as soon as a project begins: planning, scripting, booking creators and shoots, and producing content. Because of this, cancellations and refunds depend on the work already done and the costs already committed.
Your written proposal, quotation or agreement sets out the scope, fees, payment schedule and any specific cancellation or notice terms. Where it says something different from this policy, the agreement applies, as far as the law allows.
How to cancel
Email info@desigrowthmedia.com (copy desigrowthmediaagency@gmail.com) from the email address used for your project, saying what you want to cancel and from when. We will confirm receipt in writing. A cancellation takes effect from the date we receive it, unless your agreement sets a notice period.
Work already done and approved deliverables
If you cancel, you pay for:
- work completed or in progress up to the cancellation date, in proportion to the agreed fees;
- deliverables you have approved or received;
- any notice period or minimum term set out in your agreement.
Third-party costs
Some costs are paid to others on your behalf and often cannot be recovered once committed, for example creator and influencer fees, ad spend already spent on platforms, venue, equipment, travel or production bookings, and licences. These are payable if they were incurred or committed for your project before cancellation. If a third party refunds us, we pass that refund on to you.
Advance and milestone payments
Advance or milestone payments are first used for work completed and costs committed up to the cancellation date. Any remaining unused amount is refunded, unless your agreement lawfully states otherwise.
How refunds are handled
We review every refund request against your agreement, the work done and the costs committed, and explain our calculation in writing. Approved refunds are paid to the original payment method or by bank transfer, and we tell you the expected date when we confirm the refund.
Rescheduling and delayed inputs
- Shoots and campaign dates can be rescheduled with reasonable notice. Rescheduling fees charged by third parties (for example venues or creators) may apply.
- If approvals, content, access or feedback from your side are delayed, timelines move accordingly. Delays caused by missing inputs are not a reason for a refund of work already done.
If a creator cancels
If a creator cancels or cannot deliver, we will offer a suitable replacement creator or a new date. If neither works for you, amounts paid for that creator's undelivered deliverables are refunded or credited, as you prefer.
If we cannot deliver
If we cannot deliver an agreed service, we will tell you as soon as possible and, with your agreement, either deliver it later or refund the amount paid for that undelivered service.
Complaints and disputes
If something is not right, email info@desigrowthmedia.com with the details. We will acknowledge your complaint and work with you to resolve it. If we cannot agree, either side can use the remedies available under the law. Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable law.